I messaged them through the knot to schedule a tour, but they’ve been very difficult to get in touch with. They initially responded but when I brought up my service dog, they ghosted. Their responses take a long time, and communication has been frustrating. If this is how they handle potential clients, I’m honestly glad I didn’t end up working with them for a wedding.
I wanted to update this for potential clients because I feel communication is very important when dealing with something as big as a wedding:
I reached out to this company through The Knot for a quote for a small wedding (about 50 guests) in January 2027. They told me the specific weekend I inquired about was already booked — which was fine, because I was flexible with my date and open to others.
I then asked about bringing my service dog (he’s a medical necessity due to low blood sugar episodes). After that, they completely stopped responding. I followed up four more times over the next three weeks with no reply. When they finally did respond, all they said was, “We are not available for your requested dates. Thank you for your interest, and best of luck in your search.” I had never given them any other dates, so that message didn’t even make sense.
It genuinely felt like after I mentioned my service dog, they just shut down communication. When I asked who I was speaking with, I got no response. Later, the owner commented saying that if people want faster replies, they should email directly instead of messaging through The Knot. If that’s the case, why not just say that up front? That simple information could’ve avoided weeks of silence and confusion.
Overall, it doesn’t seem like this business isn’t checking all their avenues of
communications, and it definitely didn’t feel inclusive or accommodating. If they truly cared about potential clients, they’d be more upfront, organized, and responsive — especially when dealing with something as important as someone’s wedding.
