In addition to Raquel Guerras review, " At that point it was approximately 7:40 p.m. I then asked if we could simply be seated in the upstairs area that had allegedly been vacated. Rather than offering a solution, the staff member said she could provide recommendations for other restaurants. To make matters worse, when we asked to speak with the general manager, we were informed that she had abruptly quit. I have attached the email stating that the restaurant was closed to reservations due to a "private buyout." The entire experience was disorganized, misleading, and incredibly frustrating. From six unanswered emails, to conflicting explanations, to being moved after ordering food and drinks, there seemed to be little regard for customer service or accountability. If you choose to dine here, I would not count on your reservation being honored, nor would I expect to be treated with much respect when problems arise.I attempted to book this Fredericksburg restaurant two months in advance, but the experience was chaotic from the very beginning. I emailed the general manager six separate times and never received a response. After weeks of waiting, I resorted to sending her a direct message on Instagram just to get an answer. Before doing that, I called the restaurant to ask when I might hear back, given the six unanswered emails. I was told they could provide the general manager's number, only to be given the restaurant's own phone number again. Eventually, another member of our group called and was told that a party of 27 had rented out the entire restaurant. We were informed that when that happens, all existing reservations are canceled and no new reservations can be made. However, we were told patio seating would still be available for our group. When we arrived, our party of eight was seated inside in a private room. Naturally, we assumed the alleged full buyout had either been canceled or changed, allowing us to be accommodated indoors. We ordered drinks and appetizers and had already begun settling in when we were suddenly told we had to move because they had seated "the wrong Katelyn." According to the staff, there was another Katelyn with a party of eight at 7:30 p.m., while our reservation was for 7:15 p.m. We were then directed to the patio, where they attempted to seat eight people at a table designed for six. We were told there were no other tables available because everything else was booked. This explanation made little sense given that our original reservation had supposedly been canceled due to a private buyout of the entire restaurant. What made the situation even more confusing was that the restaurant clearly did not appear to be hosting a single private event. Some guests were dressed casually in T-shirts, others were dressed up, and many appeared to be seated as separate parties of two or four. When I pointed this out, I was told the private party had "just left." At that point it was approximately 7:40 p.m. I then asked if we could simply be seated in the upstairs area that had allegedly been vacated. Rather than offering a solution, the staff member said she could provide recommendations for other restaurants. To make matters worse, when we asked to speak with the general manager, we were informed that she had abruptly quit. The entire experience was disorganized, misleading, and incredibly frustrating. From six unanswered emails, to conflicting explanations, to being moved after ordering food and drinks, there seemed to be little regard for customer service or accountability. If you choose to dine here, I would not count on your reservation being honored, nor would I expect to be treated with much respect when problems arise.